Payments & Shipping Policy
Payments & Dispatch time for all orders
It is possible to pay by Credit Card/Debit Card, Paypal, Klarna and Apple Pay on this site. I am also happy to accept cash on collection if you select that you want to pick up your order (Cambridge CB4, UK).
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How to pay:
When you are ready to pay, please click on your cart. At this point you can choose to use express checkout for PayPal or Apple Pay. If you would prefer to see all payment options, please select 'checkout' instead. You will then be prompted to sign in/sign up, enter your address and select delivery option. Once you have completed entering your details you will see all of the payment options and can choose accordingly.
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After you have paid:
You will receive an automated email confirming your order details. You will then receive a further email once your order is dispatched.
Dispatch time:
I always endeavour to post ready made orders as quickly as possible - usually within 1-2 working days*. Made to order commissions/personalised items will take longer - I will discuss timescales with you before starting any work to ensure they work for you.
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*Occasionally I may extend my dispatch time if I am unwell or away, I will make sure this is clear in my shop, please only order if you are happy to wait for delayed postage.
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All orders come with basic gift wrapping as standard. If you would like, I can upgrade your wrapping for a fee (UK only), please see postage options at check out.
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UK Shipping
My standard UK shipping is free (sent by standard non-tracked 2nd class - Royal Mail).
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I do offer upgrade options if you would like your item sooner, or would like to be able to track your order. Please be aware there may be delays in delivery at peak times like Christmas, or during strike action. This is outside of my control.
Our returns policy​ is available here.
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International Shipping
I also post to a number of other countries, including Canada, Australia, New Zealand and the USA. I'm afraid I don't ship to most of Europe all the varying custom rules, which make it hard to ensure that you are compliant as a small business. I'm sorry I wish I could - I wasn't a Brexit supporter. If you live outside of Europe and your country isn't coming up, please contact me and I will check out the postage options for your location and see if I can accommate you.
Postage charges vary depending on the size and weight of your order. All orders are sent using Royal Mail's International Tracked and Signed Service so you can keep an eye on your orders progress. This should take 5-9 working days, but it can take longer.
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It is quite complex to work out the correct postage charge so if I find out that your postage will cost a lot more than you have paid I will be in touch with you to see if you would like to proceed still and pay the extra difference. If you don't wish to, I will refund your order. Likewise, I will refund you the difference, if your postage turns out to be a lot cheaper than what you've paid.
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Please note that there may be additional customs charges to pay when your parcel arrives in your country. Pretty Little Mosaics is not liable to pay these. Please only proceed with an order if you are happy to pay any extra charges that may arise when your parcel is processed in your country.
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The time scales I have quoted are set by Royal Mail. I find their service very efficient, but please be aware that there can be delays with international shipping.
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Royal Mail will not investigate any claims for lost international orders until 20 (Europe) or 25 (rest of the world) working days after the due delivery date, so please be aware that if you order does not arrive this is the time scale I will have to work to before I can make a claim on your order.
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In the rare event that a parcel is lost I would expect it to be about a month from delivery date before I can claim the money back from Royal Mail and refund you. To reassure you, I've not had an international parcel go missing to date.
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Pretty Little Mosaic's returns policy is available here.
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