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At Pretty Little Mosaics, we take your privacy seriously. This privacy policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

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1. Who We Are

Pretty Little Mosaics is a small business operated by sole trader, Rachel Soley. We are registered with the Information Commissioner’s Office (ICO) and comply with all relevant data protection regulations.

2. Information We Collect

We collect personal information from you when you place an order on our Wix website or communicate with us. The data we collect may include:

• Personal Identification Information: Name, email address, shipping address, phone number.

• Payment Information: Payments are processed securely by Wix, PayPal, Apple Pay, and Klarna. We do not have access to your card details or payment account information, as these are handled directly by the payment processors.

• Website Usage Data: We may collect data on how you interact with our website, including IP address, browser type, and location.

3. How We Use Your Data

We use your personal information for the following purposes:

• To process and fulfill orders.

• To communicate with you about your order, including delivery updates.

• To send marketing emails (with your consent).

• To improve our website and services through analytics.

• To comply with legal obligations and protect our business interests.

4. Legal Basis for Processing Your Data

Under GDPR, we rely on the following legal bases for processing your data:

• Performance of a contract: When you place an order, we process your data to fulfill our contractual obligations.

• Consent: For marketing communications or any non-essential data collection.

• Legal Obligation: For keeping financial records and fulfilling tax obligations.

5. How We Share Your Data

We do not sell your data to third parties. However, we may share your information with trusted third parties for the following reasons:

• Payment processors (e.g., Wix Payments, PayPal, Apple Pay, Klarna): To complete your purchase. We do not have access to your payment details as they are processed securely by these payment processors.

• Delivery partners: To ship your order.

• Service providers: For email marketing or analytics (e.g., Wix services).

We ensure that any third parties we work with are GDPR-compliant and that your data is protected.

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or destruction. We store your data securely and use encryption for sensitive transactions. Since payments are processed by Wix, PayPal, Apple Pay, and Klarna, these providers handle all payment information securely and comply with industry standards.

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Correction: If your data is incorrect or incomplete, you can ask us to correct it.

• Deletion: You can request that we delete your data, subject to certain conditions.

• Restriction: You can request that we limit how we use your data.

• Data Portability: You can request a copy of your data in a machine-readable format.

• Objection to Processing: You can object to how we process your data, especially for direct marketing.

To exercise any of these rights, please contact us at rachel@prettylittlemosaics.com.

8. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law.

9. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

Rachel Soley
Pretty Little Mosaics
rachel@prettylittlemosaics.com

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