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Our Store Policies

Refund Policy

I hope you enjoy your mosaic, but if you do want to return it, I am happy to receive returns. 

 

How to return:

Please contact me within 2 weeks of purchase to let me know that you wish to return the item.

 

Please then return the item to me unused and  in its original condition and packaging within 3 weeks of purchase, and I will refund you.

 

Please note that you will need to pay the return postage. 

 

Please return to:

Rachel Soley, 14 Livermore Close, Cambridge, CB4 2PT

Personalised or commissioned orders cannot be refunded unless faulty.

 

Cancellation Policy

Changed your mind?

If you change your mind after placing an order, please contact me immediately.  As long as it has not been despatched, I will be happy to refund you.